Delivery Policy

Southern Cross can deliver your mats anywhere in Australia if required. Whilst we are happy to arrange delivery and find a freight forwarder for you all shipping charges are the responsibility of the customer.

Southern Cross Mats will not take responsibility for late or lost goods. It is up to the customer to deal with the freight forwarding company should they have any issues with delivery of goods.

All tracking numbers and freight forwarder details will be supplied to customer upon dispatch of goods.

For freight cost please contact us before placing your order. Our mats can also be picked up by customer from our warehouse in Braeside VIC subject to availability .

After ordering online you will receive an email confirmation from Southern Cross Mats. We will despatch your goods  2 working days. If the item is not available will will contact you immediately with a solution. If a solutions can not be found then we will promptly refund your money.

Return Policy

Southern Cross Mats understands that  mats may sometimes need to be returned. All purchases can be returned for a refund or exchanged. There is a 20% restocking fee for any and all returns:

Items need to be returned within 30 days of Purchase.

Mats must be unused and in the original packaging, which must be un-damaged and in original condition. Southern Cross Mats reserves the right to reject the return or exchange of any goods, which do not meet the above standards.

Mats must be returned to:

Southern Cross Mats

14 Phoenix Ct
Braeside VIC 3195

Returned goods will be processed as soon as possible, usually within 3 business days. Please note Postage and funds transfer time will effect time it takes to receive your funds.

The customer must pay shipping costs for any returns or subsequent exchanges.

We will not accept responsibility or offer credit for any items lost or damaged during transit. Please pack return goods well and ensure you have a tracking number.